Wednesday 9 December 2015

TERMS AND CONDITION OF DELIVERY

  • Delivery

     All orders before 9am to 4pm will be delivered within the same day except specified on the products. All orders received after 4pm will be delivered by the next delivery day. Delivery will be made to the address specified by you on phone or an email. We will deliver your order to the main entrance of the delivery address. At your request, our delivery agent may carry your order into the delivery address, for example, to a particular floor in an apartment block (a). the delivery agent has your permission and (b) our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the Ajegunle for the time being. Delivery times will be agreed with you after the order is placed.
    All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the delivery agent will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery. In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

    Delivery Time:

    Monday to Friday: 8 am to 8.00pm,
    Saturdays 7.00am to 6.00pm
    Sunday 2.30pm to 8pm.

    Returns Policy

    We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. If you are unhappy with any non-perishable items, simply contact our Customer Service Centre, in the original packaging within 7 days of dispatch and we will give you a refund on those products or replace the item. Please note that, in the event of a refund, your statutory rights are not affected.
    Customers are advised to assess all perishable products on delivery as those product accepted on delivery would not be suitable nor accepted for returns.

    Ordering.

    Email or Online Orders are taken 24/7 while telephone orders are only taken 8am-5pm on working days only.

    Payment

     Cash on delivery accepted, for all orders.

    Cancellation

    You can cancel or change any of your current orders up until 4pm on the day before delivery. you can call our Customer Services department on 08171442492, 08094143525 Please note that orders cannot be cancelled by email.

    General

    These Product Terms shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided only by the Nigeria courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

    Acceptance

    There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.